Job Description:
As a Customer Support Specialist, you will be the first point of contact for our customers. In this full-time remote role, you’ll assist SMBs in navigating our compliance platform, troubleshooting issues, and ensuring customers have an excellent experience. This role requires a problem-solver who is detail-oriented and empathetic.
Responsibilities:
- Define and execute product strategy and vision in collaboration with cross-functional teams.
- Prioritize features based on customer feedback, business needs, and market trends.
- Manage the product development lifecycle, from ideation to delivery.
- Conduct market and user research to inform product decisions.
- Work closely with engineering, design, and marketing teams to launch new features and improvements.
- Monitor product performance, gather user feedback, and iterate on features.
- Foster strong relationships with customers and internal stakeholders.
Preferred Qualifications:
- 3+ years of experience as a Customer Support Specialist in a SaaS or tech company.
- Strong analytical skills and the ability to translate data into actionable insights.
- Excellent written and verbal communication skills.
- Experience with agile development methodologies.
- Familiarity with data privacy regulations (GDPR, CCPA) is a plus.
- A track record of launching successful software products.
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
